Frequently Asked Questions
How does Morphia work?
Morphia uses advanced AI technology to restore and colorize your photos. Simply upload your image, select the processing type (restoration, colorization, or both), and let our AI work its magic. The process typically takes 30-60 seconds.
What image formats are supported?
We support JPG and PNG formats. Images should be up to 10MB in size for optimal processing. Higher resolution images may take longer to process.
How do credits work?
Each photo processing operation costs 1 credit. Credits are only deducted when processing is successful. If an error occurs, your credits are preserved. You can purchase credit packs through the app.
Is my data secure?
Yes! We take privacy seriously. Your photos are processed securely and automatically deleted from our servers after processing. We never store or share your personal images.
What if processing fails?
If processing fails due to a technical error, your credits will not be deducted. You can retry the process or contact our support team for assistance.
Can I restore very old or damaged photos?
Our AI is designed to handle various levels of photo damage, including scratches, fading, and missing details. While results may vary, we've seen excellent results with photos from the early 1900s to present day.
Troubleshooting
App crashes or won't start
Try force-closing the app and reopening it. If the problem persists, restart your device. Make sure you have the latest version of the app installed.
Processing takes too long
Processing time depends on image size and server load. Large images may take up to 2 minutes. If processing takes longer than 5 minutes, please contact support.
Can't purchase credits
Ensure you have a stable internet connection and valid payment method. Check your App Store account settings. If issues persist, contact billing support.
Results not as expected
AI processing results can vary based on image quality and content. For best results, use clear, well-lit photos. Contact support if you're consistently unsatisfied with results.